Please browse through our frequently asked questions to find the answers you're looking for.
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| Frequently Asked Question | Category | |
| 1 | Are the systems easy to install? Who sets up the system? | Multiple |
| 2 | Are you licensed, bonded and insured? | General / Company |
| 3 | Are you US-based? Who answers the phone? | General / Company |
| 4 | Can I pay by check or debit card? | Billing / Accounts |
| 5 | Can I speak with a live person? | Multiple |
| 6 | Can the Personal Help Button be worn at all times? | Multiple |
| 7 | Do I have to return the Care Plan & Agreement to you? | Multiple |
| 8 | Do I need to send you back the box too? | Multiple |
| 9 | Do you have a 24-hour customer service? | Multiple |
| 10 | Do you have a quarterly or yearly plan? | Multiple |
| 11 | How can I contact you? | Multiple |
| 12 | How do I cancel service? | Multiple |
| 13 | How do I change/create reminders? | Multiple |
| 14 | How do I install my battery? | Multiple |
| 15 | How do I test my help button? | Multiple |