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FAQ

Please browse through our frequently asked questions to find the answers you're looking for.

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 Frequently Asked QuestionCategory
1Are the systems easy to install? Who sets up the system?Multiple
2Are you licensed, bonded and insured?General / Company
3Are you US-based? Who answers the phone?General / Company
4Can I pay by check or debit card?Billing / Accounts
5Can I speak with a live person?Multiple
6Can the Personal Help Button be worn at all times?Multiple
7Do I have to return the Care Plan & Agreement to you?Multiple
8Do I need to send you back the box too?Multiple
9Do you have a 24-hour customer service?Multiple
10Do you have a quarterly or yearly plan?Multiple
11How can I contact you?Multiple
12How do I cancel service?Multiple
13How do I change/create reminders?Multiple
14How do I install my battery?Multiple
15How do I test my help button?Multiple


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